On engagements

Getting help

• Who can help me if I have a problem with my engagement?

Client Onboarding

• How can I record time off on my dashboard?
• What is the process for requesting time off?
• Clients Onboarding
• Who is my line manager and how does Andela support me on an engagement?
• Self check-ins

Time off & changing locations

• What is considered as time off?
• What are best practices when requesting time off?
• Visa Support or Engagement Letter?
• Maternity / Paternity leave

Contract renewals / Client offboarding

• Where can I view my contract?
• Feedback Cycles / Contract renewal
• Rolling off or choosing to end your engagements
• Requesting an uplift while on an engagement

Worktools

• I'm having problems with my device
• How can Andela support me with worktools?
• My client’s device has been stolen
• I have a problem with my client's device
• Bring Your Own Device (BYOD)