I have a problem with my client's device

Article author
Marla Dalmau
  • Updated

Some engagements require a client to give you a device. If your client’s device/test device faces any challenges, please contact your Delivery Partner on Andela Chat directly. They will advise on your next steps. When you reach out to your Delivery Partner, be sure to: 

1- Note the client project you're on and the type of the test device with its serial number

2- Describe your challenge, how it has affected your workflow, and any additional context for a better understanding.

A Delivery Partner will follow up with you as soon as possible. If you don't hear back from your Delivery Partner, you can also submit a request from help.andela.com, and a Talent Support agent will also help you get in touch with your DP.

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