This article addresses an engaged Talent's most frequently asked questions that the Delivery team handles daily.
Who is Delivery?
We are Talent advocates dedicated to providing the best-in-class experience at every engagement touchpoint while meeting clients’ expectations through performance management.
We blend commercial, technical, and operational expertise to ensure exceptional delivery to our stakeholders: Clients and talents.
How do we support Talent throughout their journey?
- Day 0 readiness: We provide seamless onboarding for Talents before they start on engagements. We set the expectations with the talent before kickoff.
- Kickoffs: We work closely with Client Success Managers to set up kickoff calls with clients on launch date. We ensure that Client and Talent agree upon the right expectations, overlap hours, and milestones.
- Day-to-day management: We set up cadences to check on Talent feedback/concerns and address them. We also handle Talent compensation requests, performance concerns, and client conflict resolution. Finally, we work closely with the revenue teams to ensure that we retain talent for active engagements.
- Talent Experience: We ensure that we address contractor questions, the talent leave/vacation process, compensation requests, and growth for the talent while on an engagement.
- Offboarding: We manage the offboarding process for Talent from an engagement and work with Matchers to get them placed on a new engagement. We also work with the Talent Operations team to manage logistics when offboarding a talent member.
How should Talent handle overlap hours once on an engagement?
- Overlap expectations are agreed upon with the client before kickoff and expectations are shared with the talent during pre-kickoff.
- You will generally start your day roughly 3-4 hours before the overlap hours to ensure an 8-hour work day.
- A great tool to keep track of time zones and what time it is for all of your team members is the FIO Chrome extension.
How can I request a compensation adjustment?
There are specific times when it is justifiable to increase your rate, and we recommend that you do so:
- After a full year of working on a client engagement.
- When you master a new skill or use of a new tool.
Refer to this article for more information about requesting an uplift while on an engagement.
How often will I meet with my Delivery Partner (DP)?
Your Delivery partner will set up a check-in cadence with you, that is, weekly check-in call if you are in the first 30 days of your engagement, Bi-weekly and monthly thereafter.
Why does Andela not provide PTO to contractors?
With Andela’s contractor model, Talent fully owns their rates and how much they invest in additional benefits such as PTO, medical insurance, etc. This allows more flexibility in ownership vs. the traditional full-time employee (FTE) model. As such, Talent only aligns with Clients regarding vacation time. Vacation compensation should be factored into those rates before joining an engagement.
Does unpaid time off include sick leave?
Yes, unpaid time off includes sick leave and other variations of leave.
How can I change my contract from an individual to an entity and how long does it take?
Please submit a request to us via help.andela.com, and the process will be completed between 1 - 2 business days.
I would like to switch to a full-time employee (FTE). How do I do that?
Andela’s model is contractor-based and does not support an FTE model.
What other support can Andela provide for travel requests apart from introduction letters?
Andela is currently only able to provide support letters for travel requests. For more information, please click here to access our Visa Support or Engagement Letter? article.
Is Andela able to help secure an appointment date with the Embassy for my visa application so I can attend my client’s offsite?
Andela does not support this service at this time. Clients, however, may be able to facilitate the process through partnerships with embassies or consulates.
I would like to update my LinkedIn profile. Do I state that I work for Andela or my client?
You can do either! You can either include that you work for Andela or your client.
I would like to switch engagements. How do I do that?
First, contact your Delivery Partner via Andela Chat to start conversations since we are committed to your career progression. Please know that we recommend staying on an engagement for a year before switching.
Can I work on two Andela engagements at the same time?
Ideally, a talent should only work on one full-time engagement with an Andela Client. However, Andela now offers part-time work for 20hrs a week. It is not encouraged to simultaneously work on a full-time and part-time engagement, as we have seen Talent fail to meet engagement expectations when this scenario is implemented. Where necessary, Talents can work more than one part-time engagements as long as the do not overlap. Nothing changes from how the usual engagements run outside the half-weekly rate, and half-weekly work hours.
What type of technical support can I get from Talent Partners during my engagement with my client?
Andela can provide support for technical gaps with access to resources such as Grovo, ELSA, and Udemy. This supports ramp-up plans, coaching, and mentoring. Speak to your DP about this.
My contract is only valid for 12 months. How do I renew it?
Your contract has an auto-renewal clause and remains valid until either party (Client or Talent) decides to terminate the contract.
What happens if I want to roll off from my engagement?
If you’re unhappy with an engagement or want to roll off for various reasons, i.e. no professional growth or not aligned with your career goals, please reach out to your Delivery Partner to discuss options and next steps. Even though your engagement with your client may end, you will remain in the Talent Network and will have access to other job opportunities within Andela. Please refer to this article for information about rolling off an engagement.
Can my rate be reviewed before my anniversary mark?
Certain criteria must be met for this. Please click here for more details.
Will my performance be reviewed as part of my client’s cycle or Andela’s?
Your performance will be reviewed in line with expectations set during key moments of your engagement, i.e first 30 days, first 90 days, etc., as part of your client’s cycle as Andela’s goal is to ensure that you are fully embedded with your client.
How can I get promoted?
Andela no longer facilitates leveling for Talents, but you can get promoted through internal performance review cycles with your client. Please note that this is on a case-by-case basis and does not apply to all clients.
Does Andela support Learning and Development?
Yes, we do. We have tons of available resources and partnerships that you can benefit from. Feel free to discuss your growth areas with your Delivery Partner.
Can I get an identification card from Andela?
While we currently do not issue ID cards, we are happy to issue you a "letter of introduction" stating your working relationship with Andela. However, we are offering a pilot for all Lagos Andelans who are engaged with a Client for $15 (per card set) including all delivery and printing. Simply fill out this form to order, and you will receive your card in 10 working days.
How can I refer someone to join Andela’s Talent Network?
To refer someone to Andela, simply review and complete this form.
What kind of support does Andela offer towards relocation?
As a remote company, Andela allows its talents to work from anywhere. We can assist talents by providing them with a letter confirming their work status, offering explicit guidelines, and advising them on the country/client requirements. However, we do not provide financial assistance for relocation costs nor sponsor work permits/visas. It is the talent's responsibility to ensure they have the necessary legal documentation to work in their location. If a talent intends to relocate, they should first speak with their Delivery Partner.
How do I get compensated for On-Call support on my engagement?
We take great pride in compensating our exceptional talent for their hard work on engagements. Our flexible approach allows for overtime hours and on-call support, which we can discuss and agree upon with our clients. Payment for on-call support is based on the talent's hourly rate, and we encourage you to connect with your Delivery Partner to learn more.
Do I observe my own national holidays of the client's national holidays?
As a member of Andela's talented team, you will receive compensation for the days that you work according to our standard policy. While you are free to take time off for national holidays, please be aware that this time will not be paid. Some clients may choose to extend their national holiday policy to contractors, but this is not a contractual obligation and is solely at the discretion of the client. To confirm the specific details of your engagement, please reach out to your delivery partner for further information.
I would like to attend local Andela meetups, where can I find information about upcoming events?
The Andela community hosts monthly local community meetings. To stay informed about upcoming events, it is recommended that you join the #events channel or #geo-specific channels on Andela Chat.
How can I get a new engagement when my current engagement comes to an end?
If your engagement is ending due to performance issues, it is recommended that you focus on improving the identified skills gap. If your engagement is ending for reasons unrelated to performance, ensure you update your Andela profile with your most recent experience and complete the necessary qualified assessments. You can also join the #Ask Matchers channel in AndelaChat.
Your delivery partner will also share your profile with the Match team to find you a suitable position. You are encouraged to update your Andela profile if you are yet to do so.
Can I choose to be paid via Deel?
Unfortunately, we cannot make any exceptions regarding the transfer of talents to our new system, Andela Pay. However, rest assured that as we integrate with new wallet providers, talents will have the flexibility to choose from the list of available wallets in their country for their payout option. Thank you for understanding.
What is Andela Pay?
AndelaPay is a payout platform developed by Andela for our network of talented individuals. Through this platform, talents can easily manage their invoices and time-off requests, and also choose a payout partner from the various options available on the Andela platform. We are thrilled to offer our global talent network a wide range of localized payout choices. For more information on Andela pay, kindly visit this page
How do I request for a cash advance?
To learn more about how to request a cash advance, please read more here.
How do i resolve issues with my payment?
To ensure prompt resolution of payment concerns, please contact your delivery partner or submit a ticket at help.andela.com.
How can I get a letter of recommendation from Andela /Client?
We, at Andela, can furnish you with a letter that confirms your work status, specifies your client, current rate, and the date of your engagement. If you require a letter of recommendation from your client, you may consult your Delivery Partner, who can raise the request on your behalf.
Can I get a loaner device from Andela?
The availability of loaner devices is limited and is offered to individuals on a first-come, first-serve basis. If you need a loaner unit, please get in touch with your Delivery Partner. The loaner unit can be provided for 1-4 weeks, depending on your location and where the device will be shipped from. Please note this is not available in all locations.
If I am contracting through an agency, can I switch to working with Andela directly as a sub-contractor?
Please be aware that there is a non-circumvention clause in the contract between Andela and Agency Partners. Please review the terms of your agency contract for more information.