Escalating Project Issues and Challenges

Article author
Marla Dalmau
  • Updated

While you are on a Client Engagement, you will be supported by the Talent Delivery Team. This will be who you escalate any issues or challenges to. 

If you have a concern or issue with your engagement, Please raise this with your Delivery Partner (TDM/DC) right away. 

About Talent Delivery Team 

The Talent Delivery Team will be your delivery partner and key point of contact during the onboarding process and beyond. This team is focused on making globally distributed teamwork seamless, providing a  best-in-class and highly responsive experience at every touch-point along with the client and engineer journey with effective and efficient end-to-end issue resolution.

The Talent Delivery team blends commercial, technical, and operational expertise to ensure exceptional delivery to our key stakeholders: clients and talent. It is their mission to prove to every client Andela works with that we care about the success of the engagement, the Talent Network members, and ultimately, the partnership. Your success as an Engineer is our Success.

How the Talent Delivery Team Supports You

  • General Inquiries - Talent questions, scheduling leave, etc
  • Engineer Concerns - Feedback, performance issues, conflict resolution
  • Seamless Delivery - Onboarding, offboarding, remote work support, reimbursements

For support please reach out to your Delivery Partner (TDM/DC). If you are unsure who this is, kindly raise a ticket via the #support channel - make sure you use the hashtag (#) to trigger a ticket.

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