No Internet Access (VPN isn't running)

Article author
Marla Dalmau

If VPN is not active on your device and you have both LAN and Wifi connected, but still cannot access internet.

Follow the steps below:

  1. Check if LAN connection is active (in most cases, LAN is selected as the preferred mode of connection
  2. Check your connection settings by following the steps below:


  • Click on Wi-Fi sign on your taskbar and select Open Network Preferences


  • If you see the image below, Kindly disconnect LAN cableas your Mac will connect to the internet using Wifi.


  • Then reach out to the IT team for further support on your LAN connection


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1 comment

  • Comment author
    Salman Shahid

    I am not able to connect okta and vpn for my project they ask me to reach out out andela so please take a look 


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